Frequently Asked Questions
Please read our FAQ before sending us a message.
Orders delivered in South Africa that have a value of over R600 is FREE, otherwise there is a charge of R100. All orders abroad carry a charge of R650 (if courier is billed more we will invoice client). Vestibull is not liable for custom duty taxation.
We offer a few options to best suit our clients needs.
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- Aramax (http://www.aramex.co.za/store-to-door-courier/). Please make sure courier address has a person to receive package or it may attract extra cost.
- Postnet to Postnet
- For international orders we use DHL.
We accept Visa and Mastercard for credit card payments. Customers with South African bank accounts can also pay with Instant EFT. We also accept normal EFT (contact us for info).
We are a small artisan company creating handmade goods this can take time. When in stock it can take 3-7 days to send/arrive we only pack packages once to twice a week. If we need to make up your order (backorders) it can take +- 1-4 weeks please email us at hello@vestibull.co.za for a timeline update.
The Payfast payment gateway is encrypted with an SSL certificate. We also have a SSL certificate installed on the main site which wil encrypt your login requests and any other data sent to the server. We will not sell your information to 3rd parties.
On successful payment the order payment is processed in 48h, and if in stock will be sent within 3/5 days (working days), and delivery can take up to 3-5 days for orders in South Africa. For any back orders in South Africa you can expect items to arrive within 2 to 4 weeks or approx. 6 weeks abroad. Items that are In stock and sent abroad should arrive within 1-3 weeks (pending method of shipment).
Each order will have an invoice email with number
Please refer to Take Care page.
The shop carries most of the our catalog stock, please feel free to email us or inquire availability of limited edition goods we might just have sum reserve stock. Vestibull often creates limited edition goods that may vary from e-commerce catalog.
Yes we can, we require a deposit for custom orders.
Clients must arrange returns/refunds with Vestibull and make use of courier on their own expense. Vestibull will then resend return goods at our expense. Goods must be well packaged as arrived in originally no damaged goods will be accepted due to bad packaging.